.ad-section[data-astro-cid-24yfmdat]{background:radial-gradient(60% 50% at 80% 0%, #0004f659 0%, #0004f600 70%), var(--blue-deep)}.ad-head[data-astro-cid-24yfmdat]{gap:1.5rem var(--gap);grid-template-columns:minmax(0,7fr) minmax(0,5fr);align-items:end;margin-bottom:clamp(2.5rem,5vw,4rem);display:grid}.ad-head[data-astro-cid-24yfmdat] .section-head{margin-bottom:0}.ad-head__lede[data-astro-cid-24yfmdat]{max-width:42ch;color:var(--on-dark-soft);justify-self:end}.ad[data-astro-cid-24yfmdat]{backdrop-filter:blur(8px);background:linear-gradient(#ffffff12 0%,#ffffff08 100%);border-radius:clamp(20px,2vw,28px);overflow:hidden;box-shadow:inset 0 0 0 1px #ffffff1f,0 60px 120px -60px #0004f6b3}.ad__bar[data-astro-cid-24yfmdat]{border-bottom:1px solid var(--line-dark);align-items:center;gap:16px;padding:14px 20px;display:flex}.ad__dots[data-astro-cid-24yfmdat]{gap:6px;display:flex}.ad__dots[data-astro-cid-24yfmdat] i[data-astro-cid-24yfmdat]{background:#ffffff2e;border-radius:50%;width:10px;height:10px}.ad__title[data-astro-cid-24yfmdat]{color:var(--on-dark-soft)}.ad__status[data-astro-cid-24yfmdat]{color:var(--blue-tint);align-items:center;gap:8px;margin-left:auto;display:inline-flex}.ad__status[data-astro-cid-24yfmdat] i[data-astro-cid-24yfmdat]{background:#6ef0a0;border-radius:50%;width:7px;height:7px;box-shadow:0 0 0 4px #6ef0a02e}.ad__body[data-astro-cid-24yfmdat]{grid-template-columns:230px minmax(0,1fr);min-height:560px;display:grid}.ad__nav[data-astro-cid-24yfmdat]{border-right:1px solid var(--line-dark);flex-direction:column;gap:18px;padding:22px 16px;display:flex}.ad__brand[data-astro-cid-24yfmdat]{font-family:var(--font-title);letter-spacing:-.02em;align-items:center;gap:10px;padding:0 8px;font-size:1.125rem;font-weight:600;display:flex}.ad__logo[data-astro-cid-24yfmdat]{background:var(--blue);width:32px;height:32px;color:var(--white);border-radius:10px;place-items:center;display:grid}.ad__tabs[data-astro-cid-24yfmdat]{gap:4px;display:grid}.ad__tab[data-astro-cid-24yfmdat]{min-height:44px;color:var(--on-dark-soft);text-align:left;transition:background-color .3s var(--ease-out), color .3s var(--ease-out);background:0 0;border:0;border-radius:12px;align-items:center;gap:10px;padding:8px 12px;font-size:.9375rem;display:flex}.ad__tab[data-astro-cid-24yfmdat]:hover{color:var(--white);background:#ffffff0d}.ad__tab[data-astro-cid-24yfmdat][aria-selected=true]{color:var(--white);background:#0004f659;box-shadow:inset 0 0 0 1px #b9baff59}.ad__channels[data-astro-cid-24yfmdat]{color:#ffffff73;margin-top:auto;padding:0 8px;font-size:10px}.ad__main[data-astro-cid-24yfmdat]{min-width:0;position:relative}.ad__panel[data-astro-cid-24yfmdat]{height:100%;padding:clamp(18px,2.4vw,32px)}.ad__panel[data-astro-cid-24yfmdat][hidden]{display:none}.ad__panel[data-astro-cid-24yfmdat]:focus-visible{outline-offset:-4px}.ad-side__title[data-astro-cid-24yfmdat]{color:var(--blue-tint);margin-bottom:16px}.ad-chat[data-astro-cid-24yfmdat]{grid-template-columns:minmax(0,1.1fr) minmax(0,1fr);gap:clamp(18px,2.4vw,32px);display:grid}.ad-chat__phone[data-astro-cid-24yfmdat]{background:#0b0c2a;border-radius:22px;flex-direction:column;min-height:480px;display:flex;overflow:hidden;box-shadow:inset 0 0 0 1px #ffffff14}.ad-chat__head[data-astro-cid-24yfmdat]{border-bottom:1px solid var(--line-dark);background:#ffffff0a;align-items:center;gap:12px;padding:14px 18px;display:flex}.ad-chat__head[data-astro-cid-24yfmdat] strong[data-astro-cid-24yfmdat]{font-size:.9375rem;display:block}.ad-chat__avatar[data-astro-cid-24yfmdat]{background:var(--blue-tint);width:36px;height:36px;color:var(--blue-deep);border-radius:50%;place-items:center;font-weight:700;display:grid}.ad-chat__sub[data-astro-cid-24yfmdat]{color:#ffffff80;font-size:10px}.ad-chat__log[data-astro-cid-24yfmdat]{scroll-behavior:smooth;scrollbar-width:none;flex-direction:column;flex:1;gap:10px;max-height:430px;padding:18px;display:flex;overflow-y:auto}.ad-msg[data-astro-cid-24yfmdat]{transition:opacity .5s var(--ease-out), transform .6s var(--ease-out);display:flex}.ad-msg--athena[data-astro-cid-24yfmdat]{justify-content:flex-start}.ad-msg--client[data-astro-cid-24yfmdat]{justify-content:flex-end}.ad-msg--system[data-astro-cid-24yfmdat]{justify-content:center}.ad[data-astro-cid-24yfmdat].is-armed .ad-msg[data-astro-cid-24yfmdat]:not(.is-shown){display:none}.ad[data-astro-cid-24yfmdat].is-armed .ad-msg[data-astro-cid-24yfmdat].is-shown{animation:ad-in .55s var(--ease-out) both}.ad-msg--typing[data-astro-cid-24yfmdat]{display:none}.ad-msg--typing[data-astro-cid-24yfmdat].is-shown{display:flex}@keyframes ad-in{0%{opacity:0;transform:translateY(12px)scale(.98)}}.ad-msg__bubble[data-astro-cid-24yfmdat]{border-radius:16px;gap:6px;max-width:82%;padding:10px 14px;font-size:.9375rem;line-height:1.45;display:grid}.ad-msg--athena[data-astro-cid-24yfmdat] .ad-msg__bubble[data-astro-cid-24yfmdat]{background:var(--blue);border-bottom-left-radius:4px}.ad-msg--client[data-astro-cid-24yfmdat] .ad-msg__bubble[data-astro-cid-24yfmdat]{color:var(--ink);background:#ffffffeb;border-bottom-right-radius:4px}.ad-msg__meta[data-astro-cid-24yfmdat]{opacity:.7;justify-content:flex-end;align-items:center;gap:8px;font-size:10px;display:flex}.ad-msg__check[data-astro-cid-24yfmdat]{color:var(--blue-tint);align-items:center;gap:4px;display:inline-flex}.ad-msg__system[data-astro-cid-24yfmdat]{color:var(--blue-tint);text-align:center;background:#b9baff1f;border-radius:999px;padding:6px 12px;font-size:10px}.ad-msg--typing[data-astro-cid-24yfmdat] .ad-msg__bubble[data-astro-cid-24yfmdat]{gap:5px;padding:14px 16px;display:flex}.ad-msg--typing[data-astro-cid-24yfmdat] i[data-astro-cid-24yfmdat]{width:7px;height:7px;animation:ad-typing 1s var(--ease-in-out) infinite;background:#ffffffd9;border-radius:50%}.ad-msg--typing[data-astro-cid-24yfmdat] i[data-astro-cid-24yfmdat]:nth-child(2){animation-delay:.15s}.ad-msg--typing[data-astro-cid-24yfmdat] i[data-astro-cid-24yfmdat]:nth-child(3){animation-delay:.3s}@keyframes ad-typing{50%{opacity:.5;transform:translateY(-4px)}}.ad-chat__side[data-astro-cid-24yfmdat]{flex-direction:column;display:flex}.ad-steps[data-astro-cid-24yfmdat]{gap:4px;display:grid;position:relative}.ad-step[data-astro-cid-24yfmdat]{transition:opacity .5s var(--ease-out), transform .6s var(--ease-out);grid-template-columns:22px minmax(0,1fr);gap:12px;padding:10px 0;display:grid;position:relative}.ad-step[data-astro-cid-24yfmdat]:before{content:"";background:var(--line-dark);width:1px;position:absolute;top:30px;bottom:-14px;left:10px}.ad-step[data-astro-cid-24yfmdat]:last-child:before{display:none}.ad[data-astro-cid-24yfmdat].is-armed .ad-step[data-astro-cid-24yfmdat]:not(.is-shown){opacity:.22}.ad[data-astro-cid-24yfmdat].is-armed .ad-step[data-astro-cid-24yfmdat].is-shown .ad-step__dot[data-astro-cid-24yfmdat]{background:var(--blue-tint);box-shadow:0 0 0 5px #b9baff2e}.ad-step__dot[data-astro-cid-24yfmdat]{background:#ffffff4d;border-radius:50%;width:11px;height:11px;margin:5px 0 0 5px;transition:background-color .4s,box-shadow .4s}.ad-step[data-astro-cid-24yfmdat] strong[data-astro-cid-24yfmdat]{font-size:.9375rem;font-weight:600;display:block}.ad-step__text[data-astro-cid-24yfmdat]{color:var(--on-dark-soft);font-size:.875rem}.ad-replay[data-astro-cid-24yfmdat]{min-height:44px;box-shadow:inset 0 0 0 1px var(--line-dark);color:var(--white);background:#ffffff14;border:0;border-radius:999px;align-self:flex-start;align-items:center;gap:8px;margin-top:auto;padding:8px 18px;font-size:.875rem;transition:background-color .3s;display:inline-flex}.ad-replay[data-astro-cid-24yfmdat]:hover{background:#ffffff24}.ad-agents__flow[data-astro-cid-24yfmdat]{grid-template-columns:repeat(5,minmax(0,1fr));gap:12px;display:grid;position:relative}.ad-agents__flow[data-astro-cid-24yfmdat]:before{content:"";background:linear-gradient(90deg, transparent, var(--blue-tint), transparent);opacity:.8;background-repeat:no-repeat;background-size:40% 100%;height:2px;animation:3.2s linear infinite ad-signal;position:absolute;top:34px;left:5%;right:5%}@keyframes ad-signal{0%{background-position:-40% 0}to{background-position:140% 0}}.ad-agent[data-astro-cid-24yfmdat]{min-height:260px;box-shadow:inset 0 0 0 1px var(--line-dark);animation:ad-pulse 5s var(--ease-in-out) infinite;animation-delay:calc(var(--i) * .64s);background:#ffffff0d;border-radius:18px;align-content:start;gap:10px;padding:18px;display:grid;position:relative}@keyframes ad-pulse{0%,30%,to{box-shadow:inset 0 0 0 1px var(--line-dark)}12%{box-shadow:inset 0 0 0 1px #b9baff99,0 20px 50px -20px #0004f6cc}}.ad-agent__icon[data-astro-cid-24yfmdat]{background:var(--blue);width:36px;height:36px;color:var(--white);z-index:1;border-radius:50%;place-items:center;display:grid;position:relative}.ad-agent__num[data-astro-cid-24yfmdat]{color:#ffffff73;font-size:10px}.ad-agent__title[data-astro-cid-24yfmdat]{font-family:var(--font-title);letter-spacing:-.02em;font-size:1.0625rem;font-weight:500;line-height:1.2}.ad-agent__text[data-astro-cid-24yfmdat]{color:var(--on-dark-soft);font-size:.875rem}.ad-int[data-astro-cid-24yfmdat]{box-shadow:inset 0 0 0 1px var(--line-dark);background:#ffffff08;border-radius:18px;grid-template-columns:minmax(0,1fr) minmax(40px,.6fr) auto minmax(40px,.6fr) minmax(0,1fr);align-items:center;gap:12px;margin-top:clamp(18px,2.4vw,32px);padding:20px;display:grid}.ad-int__col[data-astro-cid-24yfmdat]{gap:6px;display:grid}.ad-int__label[data-astro-cid-24yfmdat]{color:#ffffff80;margin-bottom:2px;font-size:10px}.ad-int__node[data-astro-cid-24yfmdat]{background:#ffffff0f;border-radius:12px;padding:9px 14px;font-size:.875rem}.ad-int__core[data-astro-cid-24yfmdat]{font-family:var(--font-title);background:#0004f659;border-radius:18px;justify-items:center;gap:8px;padding:18px 22px;font-weight:600;display:grid;box-shadow:inset 0 0 0 1px #b9baff66,0 20px 60px -20px #0004f6e6}.ad-int__wire[data-astro-cid-24yfmdat]{background:var(--line-dark);height:2px;position:relative;overflow:hidden}.ad-int__wire[data-astro-cid-24yfmdat] i[data-astro-cid-24yfmdat]{background:linear-gradient(90deg, transparent, var(--blue-tint), transparent);width:30%;height:100%;animation:1.8s linear infinite ad-wire;position:absolute;top:0;left:0}.ad-int__wire--out[data-astro-cid-24yfmdat] i[data-astro-cid-24yfmdat]{animation-delay:.9s}@keyframes ad-wire{0%{transform:translate(-100%)}to{transform:translate(340%)}}.ad-tickets__bar[data-astro-cid-24yfmdat]{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;margin-bottom:16px;display:flex}.ad-tickets__bar[data-astro-cid-24yfmdat] .ad-side__title[data-astro-cid-24yfmdat]{margin:0}.ad-filters[data-astro-cid-24yfmdat]{flex-wrap:wrap;gap:6px;display:flex}.ad-filter[data-astro-cid-24yfmdat]{min-height:36px;color:var(--on-dark-soft);background:#ffffff0f;border:0;border-radius:999px;align-items:center;gap:8px;padding:6px 14px;font-size:.8125rem;transition:background-color .3s;display:inline-flex}.ad-filter[data-astro-cid-24yfmdat] span[data-astro-cid-24yfmdat]{font-family:var(--font-mono);opacity:.7;font-size:11px}.ad-filter[data-astro-cid-24yfmdat][aria-pressed=true]{background:var(--white);color:var(--black)}.ad-tickets__grid[data-astro-cid-24yfmdat]{grid-template-columns:minmax(0,1.25fr) minmax(0,1fr);gap:16px;display:grid}.ad-tlist[data-astro-cid-24yfmdat]{align-content:start;gap:6px;display:grid}.ad-tlist[data-astro-cid-24yfmdat] li[data-astro-cid-24yfmdat][hidden]{display:none}.ad-trow[data-astro-cid-24yfmdat]{width:100%;min-height:52px;color:var(--white);text-align:left;background:#ffffff0a;border:0;border-radius:14px;grid-template-columns:60px minmax(0,1fr) 80px auto;align-items:center;gap:12px;padding:10px 14px;font-size:.875rem;transition:background-color .3s,box-shadow .3s;display:grid}.ad-trow[data-astro-cid-24yfmdat]:hover{background:#ffffff14}.ad-trow[data-astro-cid-24yfmdat][aria-pressed=true]{background:#0004f64d;box-shadow:inset 0 0 0 1px #b9baff66}.ad-trow__id[data-astro-cid-24yfmdat],.ad-trow__channel[data-astro-cid-24yfmdat]{color:#ffffff8c;font-size:11px}.ad-badge[data-astro-cid-24yfmdat]{white-space:nowrap;border-radius:999px;padding:4px 10px;font-size:.75rem}.ad-badge--resolvido[data-astro-cid-24yfmdat]{color:#9ce5b8;background:#6ef0a024}.ad-badge--escalado[data-astro-cid-24yfmdat]{color:var(--blue-tint);background:#b9baff29}.ad-detail__card[data-astro-cid-24yfmdat]{height:100%;box-shadow:inset 0 0 0 1px var(--line-dark);animation:ad-in .5s var(--ease-out) both;background:#ffffff0f;border-radius:18px;align-content:start;gap:10px;padding:20px;display:grid}.ad-detail__card[data-astro-cid-24yfmdat][hidden]{display:none}.ad-detail__id[data-astro-cid-24yfmdat]{color:#ffffff80;font-size:10px}.ad-detail__title[data-astro-cid-24yfmdat]{font-size:var(--h6);letter-spacing:-.03em}.ad-detail__label[data-astro-cid-24yfmdat]{color:var(--blue-tint);margin-top:8px;font-size:10px}.ad-detail__list[data-astro-cid-24yfmdat]{gap:6px;font-size:.9375rem;display:grid}.ad-detail__list[data-astro-cid-24yfmdat] li[data-astro-cid-24yfmdat]{grid-template-columns:18px minmax(0,1fr);align-items:start;gap:8px;display:grid}.ad-detail__list[data-astro-cid-24yfmdat] svg{color:var(--blue-tint);margin-top:4px}.ad-detail__next[data-astro-cid-24yfmdat]{font-size:.9375rem}.ad-kb[data-astro-cid-24yfmdat]{grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:clamp(18px,2.4vw,32px);display:grid}.ad-rules[data-astro-cid-24yfmdat]{gap:6px;display:grid}.ad-rule[data-astro-cid-24yfmdat]{background:#ffffff0a;border-radius:14px;justify-content:space-between;align-items:center;gap:12px;padding:14px 16px;display:flex}.ad-rule[data-astro-cid-24yfmdat] strong[data-astro-cid-24yfmdat]{font-size:.9375rem;font-weight:600;display:block}.ad-rule__note[data-astro-cid-24yfmdat]{color:var(--on-dark-soft);font-size:.8125rem}.ad-toggle[data-astro-cid-24yfmdat]{background:var(--blue);border-radius:999px;flex:none;width:38px;height:22px;position:relative}.ad-toggle[data-astro-cid-24yfmdat]:after{content:"";background:var(--white);border-radius:50%;width:16px;height:16px;position:absolute;top:3px;right:3px}.ad-test[data-astro-cid-24yfmdat]{box-shadow:inset 0 0 0 1px var(--line-dark);background:#ffffff0d;border-radius:18px;align-content:start;gap:12px;padding:20px;display:grid}.ad-test[data-astro-cid-24yfmdat] .ad-side__title[data-astro-cid-24yfmdat]{margin-bottom:4px}.ad-test__q[data-astro-cid-24yfmdat],.ad-test__a[data-astro-cid-24yfmdat]{gap:4px;font-size:.9375rem;display:grid}.ad-test__q[data-astro-cid-24yfmdat] .mono[data-astro-cid-24yfmdat],.ad-test__a[data-astro-cid-24yfmdat] .mono[data-astro-cid-24yfmdat]{color:#ffffff80;font-size:10px}.ad-test__a[data-astro-cid-24yfmdat]{background:var(--blue);border-radius:14px;padding:12px 14px}.ad-test__a[data-astro-cid-24yfmdat] .mono[data-astro-cid-24yfmdat]{color:#ffffffb3}.ad-checks[data-astro-cid-24yfmdat]{gap:8px;margin-top:4px;display:grid}.ad-check[data-astro-cid-24yfmdat]{color:var(--on-dark-soft);align-items:center;gap:10px;font-size:.875rem;transition:color .4s;display:flex}.ad-check__icon[data-astro-cid-24yfmdat]{color:#0000;width:22px;height:22px;transition:background-color .4s var(--ease-out), color .4s, transform .5s var(--ease-out);background:#ffffff14;border-radius:50%;place-items:center;display:grid}.ad-check[data-astro-cid-24yfmdat].is-ok{color:var(--white)}.ad-check[data-astro-cid-24yfmdat].is-ok .ad-check__icon[data-astro-cid-24yfmdat]{color:var(--white);background:#1f9d5b;transform:scale(1.08)}.ad-test__ok[data-astro-cid-24yfmdat]{color:#9ce5b8;opacity:0;transition:opacity .5s var(--ease-out), transform .6s var(--ease-out);align-items:center;gap:8px;margin-top:6px;font-weight:600;display:inline-flex;transform:translateY(6px)}.ad-test__ok[data-astro-cid-24yfmdat].is-shown{opacity:1;transform:none}.ad-note[data-astro-cid-24yfmdat]{color:#ffffff73;text-align:right;margin-top:16px;font-size:10px}@media (prefers-reduced-motion:reduce){.ad-agent[data-astro-cid-24yfmdat],.ad-agents__flow[data-astro-cid-24yfmdat]:before,.ad-msg--typing[data-astro-cid-24yfmdat] i[data-astro-cid-24yfmdat],.ad-int__wire[data-astro-cid-24yfmdat] i[data-astro-cid-24yfmdat]{animation:none}}@media (width<=1099px){.ad-agents__flow[data-astro-cid-24yfmdat]{grid-template-columns:repeat(2,minmax(0,1fr))}.ad-agents__flow[data-astro-cid-24yfmdat]:before{display:none}.ad-agent[data-astro-cid-24yfmdat]{min-height:0}}@media (width<=899px){.ad-head[data-astro-cid-24yfmdat]{grid-template-columns:1fr}.ad-head__lede[data-astro-cid-24yfmdat]{justify-self:start}.ad__body[data-astro-cid-24yfmdat]{grid-template-columns:1fr}.ad__nav[data-astro-cid-24yfmdat]{border-right:0;border-bottom:1px solid var(--line-dark);padding:14px}.ad__brand[data-astro-cid-24yfmdat],.ad__channels[data-astro-cid-24yfmdat]{display:none}.ad__tabs[data-astro-cid-24yfmdat]{scrollbar-width:none;display:flex;overflow-x:auto}.ad__tab[data-astro-cid-24yfmdat]{flex:none}.ad-chat[data-astro-cid-24yfmdat],.ad-kb[data-astro-cid-24yfmdat],.ad-tickets__grid[data-astro-cid-24yfmdat]{grid-template-columns:1fr}.ad-int[data-astro-cid-24yfmdat]{grid-template-columns:1fr;justify-items:stretch}.ad-int__wire[data-astro-cid-24yfmdat]{justify-self:center;width:2px;height:28px}.ad-int__core[data-astro-cid-24yfmdat]{justify-self:center}.ad-chat__phone[data-astro-cid-24yfmdat]{min-height:420px}}@media (width<=559px){.ad-agents__flow[data-astro-cid-24yfmdat]{grid-template-columns:1fr}.ad-trow[data-astro-cid-24yfmdat]{grid-template-columns:52px minmax(0,1fr)}.ad-trow__channel[data-astro-cid-24yfmdat]{display:none}.ad-badge[data-astro-cid-24yfmdat]{grid-column:2;justify-self:start}}